![]() You can find the license key in the email message that you received from SmartBear after purchasing the license, or in the My SmartBear web portal ( ). We recommend entering your user name, company and email, not those of the license holder. On the first page of the wizard, you specify your user name, company, email and the license key of the lost license. ![]() This will invoke the License Recovery wizard. In the message box, choose to restore (rebind) the license. If the license is not found, it will display a message box warning you about the problem. TestComplete will search for an active license on start. Use the License Recovery wizard to activate the license on a new computer or bind it to new hardware. Since each TestComplete license is bound to the hardware of the computer on which you activated it, you lose the license if this computer or its license-critical hardware is not available to you or does not function. The License Manager PC is non-functional, because it was damaged, burned down or stolen. Use the TestComplete License Recovery wizard to “bind” the license to the new physical PC. The same happens if you change a hard disk or the motherboard of the physical computer where the virtual machine runs. If you move the virtual machine to another physical PC, the license-critical hardware parameters change and the license becomes unavailable. When you activate a TestComplete license on a virtual machine, the license is bound to the physical computer where this virtual machine is running. You run TestComplete on a virtual machine, and you cloned this virtual machine or moved it to another physical PC. The License Recovery wizard binds the license to the new hardware. If the license-critical hardware changes, the license becomes unavailable. The licensing subsystem has detected changes in the computer’s hardware configuration.Ī TestComplete license is bound to the hardware (motherboard and hard disk) of the computer where you activate this license. ![]() The License Recovery wizard helps you fix issues with licenses that occur for one of the following reasons: ![]()
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